It's your first day on the job as Hotel Manager. You need to make a good impression, not just on your boss but on the troops under you. Some suggestions:
Dress, speak and act with confidence. You have to look and act like a hotel professional, even if you're a bundle of nerves inside. Projecting confidence is de rigueur for the job.
Smile and Say Hello to Everyone. Acknowledge each person you meet as worthy of a personal greeting. This is especially important for those below you. Listen attentively to everyone's issues and wait before you speak. Let what they have to say sink in. Don't make snap judgments. Learn something from everyone you meet. Resist the urge to provide instant answers. And don't commit to any major solutions at this point.
See and be seen. Don't spend hours in your new office. Get out among the troops. Let them see you. And don't be afraid to get your hands dirty.
Accentuate the positive. Remain upbeat regardless of how negative some comments may be. Never gossip.
Admit that you don't know all the answers. People will respect your honesty. Some issues take time to resolve, others may never be resolved. Those under you realize you can't solve all their problems, they just want someone to listen. Resist the urge to take sides. Try to remain neutral.
Say Goodnight to Everyone. Get in the habit of doing this every night. Stay late enough to say goodnight and thank them for their day's work. This simple act of kindness goes a long way. It will make your second day of work go just a bit easier.
For an additional perspective, check out this video:
Alex A. Kecskes has written hundreds of published articles on health/fitness, "green" issues, TV/film entertainment, restaurant reviews and many other topics. As a former Andy/Belding/One Show ad agency copywriter, he also writes web content, ads, brochures, sales letters, mailers and scripts for national B2B and B2C clients. Please see more of his blogs and view additional job postings on Nexxt.