Lead Site Reliability Engineer
Lowell - Massachusetts - USA
UKG is seeking an experienced Site Reliability Engineer V capable of integrating into a seasoned team responsible for the development, management, deployment, and maintenance of our cloud platform services. This is an exciting opportunity for an experienced well-rounded engineer to be an integral part of an enterprise-scale cloud initiative. The ideal candidate would have extensive and proven experience with developing Site Reliability Engineering practices that include, but are not limited to, native cloud platform services, Linux based system and services supporting the core solution within a global, large scale environment that is serving a significant volume of large enterprises. The candidate will have a deep passion for evolving processes and technologies, strive to innovate, have an "automate everything" mindset and will be relentless in their pursuit of a flawless customer experience.
â€¢ Develop a standard set of Site Reliability Engineering (SRE) and DevOps metrics for each service, product and technology that are core to the platform of the solution
â€¢ Develop SLO, SLI and SLAs that drive a continual improvement in performance, reliability, resiliency, recoverability, supportability, and capacity management in accordance with SRE principles and Cloud best practices
â€¢ Develop and mentor team members on Site Reliability Engineering (SRE) and DevOps practices
â€¢ Engage and improve the entire lifecycle of services from conception, including design, consulting, and capacity/performance planning
â€¢ Provide oversight and management of advanced Cloud platform and infrastructure services to meet the organization's current and future requirements.
â€¢ Lead blameless postmortems, including root cause analysis and long-term proactive improvements, for highly technical, complex issues
â€¢ Linux based infrastructure services (web, nfs, sftp, DNS, LDAP etc.)
â€¢ Cloud IaaS, CaaS & PaaS (Google GCP, GKE, etc.)
â€¢ Serve as lead to provide guidance to platform and infrastructure engineers and proactively manage systems, identify performance issues proactively and support management.
â€¢ Develop direct relationships and actively engage with Cloud and Engineering architecture teams to drive product improvements through recommended changes to Cloud services and or POC emerging technologies
â€¢ Increase operational efficiency, effectiveness, and quality of Cloud services support by implementing improved tool sets and leveraging improved technologies (Terraform, Kubernetes, Jenkins, etc.)
â€¢ Work within strict time frames and handle escalated incidents with heightened urgency within an environment that's incredibly focused on our Customers' Experience
â€¢ Handle off-hour escalations as needed and take part in on call rotation
â€¢ Demonstrable experience in Site Reliability Engineering
â€¢ 4-year technical degree or equivalent experience
â€¢ Must have at least 8+ years of hands-on experience in large customer facing Cloud environments, 6+ years of experience in supporting Linux based platforms
â€¢ 4+ years of experience with Public Cloud Infrastructure services (Google/AWS)
â€¢ Expertise in designing and delivering infrastructure services is mandatory
â€¢ Hands on experience with bash shell, python, Java and/or other scripting, as well as working with container-based deployments (Docker, Kubernetes, etc.)
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at ~~~/careers
Equal Opportunity Employer
Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
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