• CMS Product Support Specialist

    Bank of the WestTempe, AZ

    Job #685182532

  • CMS Product Support Specialist


    What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

    Job Description Summary

    Responsible for providing product implementation, maintenance and other support functions on full range of cash management products and services.

    Essential Job Functions

    • Logs and tracks open product implementation and maintenance actions to achieve established service level agreements.

    • Maintains cash management customer databases.

    • Maintains product and support files and other documentation.

    • Escalates product and support issues as appropriate.

    • Carries out daily product support responsibilities in a proper and timely fashion.

    Other Job Duties

    • Performs other duties as assigned.

    • LI-LN1


    Required Experience

    • Requires limited job knowledge of systems and procedures.

    • Follows basic work routines and standards.

    • Typically does not require prior experience.


    • Good knowledge of deposit and non-lending products and services.

    • Detailed knowledge of operational processes related to all cash management products and service set-ups to assist in problem resolution preferable.

    • Knowledge of PC based cash management products and services.

    • Research and analysis Verbal communication Customer service Desktop PC application use.

    Equal Employment Opportunity Policy

    Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

    Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

    Job: Business / Commercial Banking

    Location: United States-Arizona-Tempe

    Requisition ID: 038215

    Updated 06/19/2018