• Light Commercial Order Management Representative

    Trane TechnologiesBridgeton, MO 63044

    Job #1482383282

  • Light Commercial Order Management Representative

    Bridgeton MO 20 Corporate, Bridgeton, Missouri, United States

    1 additional location

    United States

    Customer Service

    Requisition # 2100775

    Total Views 192

    AtTrane Technologies® we Challenge Possible. Our brands - includingTrane®andThermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what's possible for a sustainable world.

    Job Summary:

    Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Representative. We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices. The site location is in Bridgeton, MO, but this role has the ability to be virtual.

    Responsibilities:

    • Develop and maintain positive working relationships with Commercial Sales Offices nationwide

    • Process customer orders and manage them throughout their lifecycle

    • Answer incoming calls from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries

    • Research and resolve any customer issues

    • Work cross-functionally with sales offices, product management, factories, logistics, and shipping to meet customer requirements

    • Proactively keep current on product knowledge and customer service standard work

    • Use problem solving skills to improve processes

    Qualifications:

    • Degree preferred; Relevant experience required in lieu of degree.

    • 3+ years of experience in customer service, inside and/or outside sales, preferably in an industrial environment.

    • Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)

    Key Competencies:

    • Must have excellent verbal, written, and interpersonal communication skills

    • Must show the ability to handle difficult situations while remaining professional and courteous

    • Must demonstrate the ability to build strategic relationships across functions of an organization

    • Must exhibit the ability to identify process improvement opportunities and take initiative to implement them

    • Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning

    Benefits*: Trane-Technologies-Benefits-Offered.pdf

    Base Pay Range (for Colorado Residents): $34,000-$72,000

    Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).

    *Benefits vary by region, business alignment, union involvement and employee status.

    We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what's possible for a sustainable world.

    We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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