Manager, P&D (Customer Service Delivery, Support Level 1 Escalations)

Job Descriptions:

Position Summary:

This is a hybrid role with the expectation of 2 days a week on our stunning Princeton campus!

The Manager, P Previous multi-program managerial experience preferred

Data analysis skills critical to outputs

Strong interpersonal, verbal, written and presentation skills

Experience in developing job aids in multiple formats for agent consumption

Customer focused, striving to always improve the quality of interaction through all channels

Results-oriented, able to maintain intensity in outputs and outcomes

Ability to perform in a fast-paced environment and adaptable to change

Strong problem solving/decision making skills and time management skills

Education and Experience:

Bachelor's degree or equivalent combination of education and experience

5-7 years of operational leadership and production management experience

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COVID-19 Requirements

ETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.

Keyword: Manager, Vendor Escalations

From: Educational Testing Service