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JPMorgan Chase • Columbus, OH 43201
Job #2281483481
Chase is looking for highly motivated Product Design Lead to lead efforts to create useful, usable, and desirable products for Authentication in the Digital space. Design is core to the transformation of product development at Chase, operating as a peer and partner with Product Management and Engineering. Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. This role does not have direct reports, but leads small multi-disciplinary teams, including experience researchers and content designers. Success in this role comes from understanding the customer and business needs, strong collaboration with your peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. What You'll Do
Lead a team in the design and re-design of product experiences across our Authentication product offerings
Conduct upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
Drawing on your design savvy and deep understanding of user needs and behaviors, contribute to product vision, roadmap, requirements, and project plans with with Product Managers and Engineers
Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique
Ideation and prototyping to explore different options, including unexpected, but still workable solutions
Diagram overarching structure of omnichannel product experience
Create detailed mockups of key interactions, including potential updates to design system
Advocate for Accessibility and Inclusive Design practices
Present work and articulate strategy and design decisions to senior Design leadership
Support recruiting processes, reaching out to potential candidates, conducting technical assessment of candidates' design craft capabilities
Ensure that your team maintains focus on their work, avoiding disruption and distraction
(If a manager) All the people management for a small team of Designers, including 1:1s, professional development, performance reviews, etc.
Our Desired Profile
Degree in relevant design discipline (e.g, Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
Has led design work on successful digital products
Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
Significant experience with user-centered and human-centered design approaches
Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
Demonstrates strong Interaction Design, Visual/UI Design, and Information Architecture skills
Intermediate proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes
Able to show how their understanding of technical constraints and opportunities informed design solutions; familiar with HTML, CSS, and JavaScript
Comfortable and confident when presenting work to executives
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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