Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt (CMSWire) Let’s be […] The post 5 Top Customer Service Articles of the Week 8-2-2021 appeared first on Shep Hyken....


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