For most people who own an iPhone, you know the damage drill: You book it to the Apple store, frantically sign up for a time slot at the Genius Bar, and head to the counter when your name is called, praying that the Apple employee can solve all your device's problems. But if you've ever found the entire Apple repair process a bit confusing — what is and isn't eligible for repair? — a leaked document is providing some useful insight. Acquired by Business Insider, the document, called the...

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