A common, growing scam is when a retail employee is tricked into believing a law enforcement officer requires activation of a Visa card, all through a simple phone call. One group of retailers identified 170 successful scam attempts of more than $460,000 in losses. But that’s likely only a fraction of total losses. For companies big and small, phone fraud and scams, including social engineering and robocalls, is a serious global issue. Call spoofing is just one of the latest. These types...

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