Communications research suggests leaders think about COVID-19 differently from other crises

Most research in crisis communications and management is retrospective, looking at how things unfolded, said Brooke Fisher Liu, a professor of communications and associate dean of the graduate school at the University of Maryland at College Park. Most research in the field also focuses on corporations and governments, rather than other institutions. The COVID-19 pandemic and its effect on higher education offered a team of researchers an opportunity to further explore crisis...