Counseling centers triage students by mental health needs

Image:  Hannah Nunez’s job at Northern Arizona University requires her to be a few different things at once: an advocate, a compassionate ear, a repository of information about campus resources. As a behavioral health coordinator, part of her role includes screening potential counseling patients. During a roughly 20-minute appointment—either in person or virtually, depending on client preference—students describe the problem they’re facing, and she helps them decide the best course of...