Emotional Literacy Is As Simple As Reading The Room

news via Business - The Huffington Post

What’s wrong? This two-word question can summarily improve a brand. Think about it: the inquiry shows an interest in how someone is feeling while also demonstrating concern about his or her feelings. It is easy for businesses, thousands of employees strong, to disregard how emotions are integrated in its nature. Brands, however, like governments and institutions, are at their core made of people. Every type of organization, faceless or warm and fuzzy, is at its core a human enterprise....


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