Frontline employees are the backbone of the hospitality industry. Those individuals who consistently provide high quality customer service, plus go the extra mile to “wow” a guest by rising to an unexpected situation, pulling out all the stops, and making sure the incident is a positive and memorable one, are recognized as Hospitality Super Heroes.
Kaleigh Admire, special events and marketing coordinator at Grant’s Farm
A guest who was a St. Louis native had recently moved back home to live…...
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