This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software, a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction. It’s time to call the customer service line: you dial […] The post Guest Post: Agents Are the Answer: Empower Your Workforce to Improve Customer Experience and Reduce Attrition appeared first on...


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