How an academic specialist in human memory created a chat app that’s helping companies fight harassm

Spot is a new chatbot that's designed to help victims of harassment and discrimination record and report their experiences. The service uses natural language processing to understand and respond to users' answers to its questions in order to encourage them to give complete, accurate, and detailed accounts. Harassment and discrimination are pervasive problems in the workplace and the vast majority of incidents go unreported. Spot launched as a free service for individuals but is now available...