Shep’s 2021 Top 10 Business Predictions
blog post from Shep Hyken
Every year I write my customer service and customer experience (CX) predictions in my Forbes.com column. This year, I thought I would share a brief version of them with our Shepard Letter subscribers. So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. This has led to my list of predictions […] The post Shep’s 2021 Top 10 Business Predictions appeared first on Shep Hyken....
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