15% of students have waited on the phone for at least an hour to speak with someone in a nonacademic campus office; 10% have physically waited for help in an office for at least an hour.Image:  What is the future of higher ed? What is the future of work in the U.S.? What is the future of work within higher ed? College and university officials are grappling with big questions like these, “trying to figure out what our new reality looks like,” says Jay Stephens, vice president...


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