Three Retail Concepts to Focus on in an Interview

John Krautzel
Posted by in Retail

If you are trying to land one of the retail jobs available in your area, preparing for the job interview should be one of your top priorities. The interview is your chance to show a recruiter your ability to work well under pressure, solve problems, and treat people with courtesy. If you will be participating in a structured job interview, you should prepare to discuss at least three topics specifically related to retail.

Preparing for interview questions ahead of time will help you sound more professional when you meet with the interviewer, so take the time to think about some common questions asked at interviews for retail jobs. Retail employers want to hire people who can put customers at ease, so be prepared to talk about your experience providing excellent service to customers at your current job. The recruiter will likely ask you to describe a time when you went out of your way to meet a customer's needs, so have an anecdote ready to share. Your story should illustrate your willingness to go the extra mile for customers, but be careful not to reveal too much information. Never let the recruiter know if you broke a company policy while you were helping a customer because this can hurt your chances of getting a job.

Most retail jobs involve making sales, whether you are a commissioned salesperson or a cashier tasked with suggesting complementary products for each customer. Be ready to tell the interview about any experience you have making sales. If you sold a big-ticket item to a customer who was initially looking for an inexpensive item, let the recruiter know about it. Tell the recruiter about any sales contests or awards you have won, especially if you have a history of outselling other retail professionals. This information will help you establish yourself as a true professional who can handle the challenge of making sales and providing excellent service at the same time.  

Retail jobs are very rewarding, but you must be able to solve problems and handle pressure with a professional attitude. Your interviewer is likely to ask you to describe a time when you had to work with an irate customer or solve a difficult problem. Prepare for the interview by thinking about all of your retail jobs and picking one or two situations that help demonstrate your problem-solving abilities. Describe the problem and explain each step you took in resolving it.

Every interview is a little different, but these are some of the most common topics discussed during retail interviews. Be prepared to talk about your experience tending to customers, making sales, and working in a high-pressure environment, and you will have a better chance of getting the job you really want. Using these tips when interviewing for retail jobs will give you an edge over competitors, so be sure to spend time preparing for each interview.



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