Whether you’re looking for a job in hospitality or you’re ready to move up in the field, one thing you should be mindful of is a hotel’s rating—typically on a scale of 1 to 5 stars. The goal, of course, is to get hired or move up to a 4- or 5-star hotel. Usually, more prestige, pay and perks go with the higher ratings.
But who assigns hotel ratings? The sad truth is that many hotel ratings tend to be subjective opinions based on certain mutually agreed upon standards. Things like comfortable beds, secure parking and responsive customer service can influence ratings. The problem is that one reviewer might give a hotel four stars, while another will peg the same hotel at three. Some travel websites even allow travelers to write their own hotel rankings--again more subjectivity.
In Europe, certain countries will have an “official” name reviewer—essentially an arbiter of good taste, luxury and amenities. It’s important to know who these reviewers are, for unspecified four-star ratings can come from anyone—even a blogger. It’s always a good idea to determine exactly who gave a hotel that 4th or 5th star. In Germany, the hotel industry association rates hotels. In countries like Belgium, Italy, Netherlands and Spain, star ratings are established by the government.
In the U.S., the AAA’s diamond system is used to rate hotels and restaurants. The advantage of this system is that an inspector arrives unannounced and tours the property. If certain criteria are met, the hotel or restaurant is “AAA Approved,” certifying that the property meets the basic needs of AAA members. Poor quality hotels are simply not approved, and properties are rated on a 1-5 diamond scale based on specific levels of luxury and service.
For an added perspective, check out this video:
Got any tips on working for hotels with different ratings? Share your comments in the section below.
Alex A. Kecskes has written hundreds of published articles on health/fitness, "green" issues, TV/film entertainment, restaurant reviews and many other topics. As a former Andy/Belding/One Show ad agency copywriter, he also writes web content, ads, brochures, sales letters, mailers and scripts for national B2B and B2C clients. Please see more of his blogs and view additional job postings on Nexxt.