How to Increase Customer Loyalty

Joe Weinlick
Posted by


Businesses of all kinds compete for sales on a daily basis, and customer loyalty is highly desired because it leads to greater, consistent profits. However, many businesses struggle with retaining customers long-term. Increase customer loyalty by learning how to best serve customers and reward them for their purchases.

Do Not Take Customers for Granted

Many small business owners develop a reputation for owning a good establishment and then take devoted customers for granted. Even if you earn a stellar reputation with your customers, you must always strive to offer the best for them. It is important to maintain excellent service standards to keep customers happy. Business owners who forget this fact can find themselves without a loyal customer base if their customers start to feel neglected.

Follow Up With Customers

To increase customer loyalty, it is essential to follow up with customers to build a foundation for future sales. Use a customer email database to send out advertisements for the latest store sales and upcoming product specials. Some businesses prefer to call customers or send letters, but you can use multiple options to follow up regularly.

Offer More Value for a Buck

Stores that offer greater value for every dollar spent are more likely to earn repeat customers. Improve customer loyalty by offering superb sales that are both attractive and genuinely worthwhile for consumers. Find out what competitors are charging for similar merchandise or services in your area and aim to offer greater value for less to gain customer loyalty.

Launch a Customer Loyalty Program

Small businesses that launch a customer loyalty program are more likely to keep shoppers coming back for more. Implement a point system that customers can use to achieve various tiers of valuable rewards or simply offer extra perks with each purchase. Many consumers are eager to use rewards earned through such programs, and you can even offer a special gift if they refer family, friends and associates to your establishment.

Ask for Feedback

Obtaining feedback from customers is an indispensable aid in finding ways to keep customer loyalty and satisfaction levels high. Stores that offer excellent service listen well to the honest feedback of customers. If many of your customers make similar complaints, work on fixing those issues immediately to retain more customers.

Get to Know Your Customers

Small businesses that take the time to get to know local customers are memorable in a world among businesses where customers are only seen as another sales opportunity. Customers always appreciate being called by name and treated well by the sales associates who serve them. Building a more personable relationship with customers has them feeling more comfortable returning in the future.

Your business can stand strong and attract dedicated shoppers by using simple methods of raising customer loyalty. Increasing customer loyalty is a continuous goal that every business must strive for to be able to thrive year after year.

 

Photo courtesy of stockimages at FreeDigitalPhotos.net

 

Comment

Become a member to take advantage of more features, like commenting and voting.

  • You Might Also Be Interested In

blog post from Shep Hyken
blog post from Heidi Cohen

Jobs to Watch