What Do Employers Need to Know About ChatGPT?

Infini Kimbrough
Posted by in Human Resources

ChatGPT is the latest AI technology buzzing in the news. What sets ChatGPT apart from more mainstream AI voice assistants such as Alexa and Siri, is that ChatGPT was designed not just for personal use. With ChatGPT being tested by millions of users, it is important that employers understand how this could impact the workplace.

What is ChatGPT?

According to the Britannica Encyclopedia, ChatGPT (short for Chat Generative Pre-training Transformer) is defined as an artificially intelligent software provided by American AI company OpenAI, that allows its users to ask it questions using conversational or natural language. The ChatGPT software released on November 30, 2022, has the ability to generate natural language processing tasks. What makes ChatGPT so appealing and groundbreaking is that unlike other AI assistants, ChatGPT is able to complete more complex tasks such as writing code for software and web development, completing extensive writing assignments, factual accuracy, and the nearly flawless command of the English language that allows it to converse in layman's terms.

Here are some implications that ChatGPT could have in business that employers should be aware of.

Security and Privacy. One of the major concerns with any AI software is whether or not it’s safe to use as it concerns mass security. Protecting the privacy of businesses and their employees is of utmost priority. However because OpenAI, the company that owns ChatGPT, is in-fact a non-profit company, the purpose of the software is not to generate revenue and therefore the company is less likely to sell personal data and information for revenue purposes. But this is still yet to be seen so employers are encouraged to take proper caution when using the software as it is still in testing stages.

Training New Hires. With the ability to complete complex tasks while still maintaining factual accuracy, ChatGPT could aid employers in resolving the hiring shortage. The skills gap and need for proper training is a major limitation that hinders employers from hiring the employees that they need. With ChatGPT however, training could be much quicker and therefore the hiring shortage may be less of a problem in the future. Employers are encouraged to consider allowing employees to use ChatGPT as an educational tool to enhance their skill sets. 

Increased Productivity. One of the many attractive benefits of ChatGPT is its ability to complete complex tasks. This could be a major win for employers because by collaborating with ChatGPT in the workplace, productivity has the potential to increase at rapid rates. Employees could get a lot more done in shorter time spans without causing burnout by using ChatGPT as a professional assistant.

Analytics and Data Processing. ChatGPT could also save businesses a lot of money on analytical and data processing software. With ChatGPT, data could be stored and processed in one central place. On the other hand, we may see a heightened interest in AI as a career field because ChatGPT could be used to educate professionals and aid them in analyzing critical data.

ChatGPT is still a very new AI software, but even in its beginning stages, it's showing some promising benefits. The best way to maximize ChatGPT in the workplace is to monitor its usage and train employees to use it properly. In addition to the aforementioned implications, employers might even consider using the software for recruitment strategies such as writing job descriptions and even customer support when there is a shortage of employee availability. Employers should be prepared to develop policies to ensure that themselves and their businesses are protected when using this software. The goal of welcoming AI into the workplace should not be to replace people in the workplace, but to make work easier and more efficient for professionals.

*Disclaimer this article is not offering legal advice.


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