Account Manager

Summary

Job title: Account Manager

Job ID: ~~~

Department: Williston - CED

Location: ND-Williston

Description

Summary

We are looking for an Account/Project Manager to own multiple customers' books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

Reports to: Branch Manager

Minimum Qualifications

• Previous customer service and/or administrative experience is required (1+ years strongly preferred)- retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well

• Computer proficiency is required

• Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

ADDITIONAL PROFICIENCIES

• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency

• Must have stellar communication skills, both written and verbal

• Must be organized, possess strong problem-solving skills

• Must show initiative, self-motivation, perseverance

Preferred Qualifications

• Bachelor's degree in related field

• OR 2 years industry experience

Working Conditions

Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel - both by car and by air.

Supervisory Responsibilities: Yes

Essential Job Functions

• Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.

• Write up customer orders, engage in pricing and availability discussions.

• Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.

• Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.

• Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.

• Provide customer service to walk-in retail customers; handling cash/credit sales transactions.

• Telephone sales support - answer customer questions, take orders, give directions, route calls, take messages.

• Prepare/pick sales orders in support of the warehouse team.

• Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.

• Other duties as assigned

CED is an Equal Opportunity Employer - Disability | Veteran