Agency Service Representative I

The Agency Service Rep I is responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.

Primary duties may include, but are not limited to:

• Assists agents and brokers via telephone or written communication.

• Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.

• Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.

• Coordinates mailings and fulfillment requests. Assists in broker road shows. Provides reports to brokers.

• Works on special projects.

Minimum Requirements:

• Requires a high school diploma and a minimum of 1 year of related customer service experience; or any combination of education and experience which would provide an equivalent background.

• Bilingual may be required.

Preferred Skills, Knowledge, and Experience:

• Previous health insurance industry experience preferred.

• Advanced benefits, claims processing or membership knowledge preferred.