Asset and Configuration Management Process and Technology Manager

Details

• Department: Technology Business Operations

• Schedule: Full time

• Location: Remote

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

_*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics._

Responsibilities

As a member of the Service Asset and Configuration Management team, the Asset and Configuration Management Process and Technology Manager plays a crucial role in our operational excellence strategy and is the process owner responsible for asset and configuration management processes, services and capabilities. Leverage your experience to partner with cross-functional ITSM and technical professionals to continuously improve and deliver critical foundational solutions across the Ascension IT landscape.

Has the ability and authority to deliver the strategic roadmap and the daily end-to-end Service Asset and Configuration Management (SACM) services in accordance with the SACM Plan.

Responsibilities

• Establish and maintain the Service, Asset and Configuration Management Strategy and Roadmap based on business, service and operational customers needs and strategies

• Establish and maintain Asset and CMDB architectural standards in alignment with the ServiceNow Common Service Data Model (CSDM) and provide prescriptive guidance on service modeling within the Asset and CMDB in support of scalability, automation, and time to value of the Now Platform

• Provide direction for the work of multiple analysts and mentor the organization on asset and configuration management services, concepts, policies and procedures, compliance and resolution/escalation of issues.

• Oversee AMDB/CMDB support services, to include requests to provision and deprovision CI's and assets, and regular maintenance work such as CI discovery, identification and control, status accounting and reporting.

• Has the ability and authority to deliver the strategic roadmap and the daily end-to-end Service Asset and Configuration Management (SACM) services in accordance with the SACM Plan.

• Develop and maintain Ascension's configuration models for services, assets, applications and infrastructure to enable key processes such as impact and cause of incident and problems, change planning and design and change risk and impact assessment, planning tech refreshes, software upgrades, optimize asset utilization by understanding which CI's make up a service, enable service health reporting via service mapping

• Establish and build relationships with other ITIL process owners, applicable tool owners and stakeholders to understand business objectives, data structure, and how CMDB and Asset Management processes will best support the enterprise and process specific objectives.

• Facilitate communication and engage business and IT management to support SACM efforts and value proposition.

• Act as subject matter expert to support service design and service transition methodologies while engaging with strategic projects to ensure SACM can deliver required functionality within project timeframe

• Continually improve process execution using automated means wherever possible and clearly document responsibilities and expectations of Service Owners or other stakeholders where manual maintenance is necessary.

• Inform the day-to-day activities of the process, including establishing priorities and work assignments

• Facilitate SACM annual maturity assessments

• Review critical incident outage resolution results and responses and dispositions of failed changes due to Configuration Management System (CMS) related issues

• Reviews and approves all changes to the CMS application and/or infrastructure where applicable

• Reviews significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed

• Collaborate with ServiceNow platform management team to establish and support integration points such as Ascension Data lake, financial systems, IT Service Continuity systems, SolarWinds and capacity planning for the ServiceNow platform.

• Provides or reviews all requirements, use cases, user stories, etc. in support of new or improving functionality of the Asset and Configuration Management systems

• Reviews and publishes configuration management reporting.

• Oversee and support asset and configuration management system testing activities

• Experience integrating and operating Software License Management platforms such as Flexera preferred

• Recommend cost-effective hardware/software solutions.

Requirements

Licensure / Certification / Registration:

• Certification credentialed from the International Association of Information Technology Asset Managers preferred.

Education

• High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.

• 3 years of leadership or management experience preferred.

Additional Preferences

• 10 years progressive experience in IT in relevant fields

• At least 4 years of experience leading CDMB/AMDB deployment and operations in Global Information Technology environment or large enterprise with diverse infrastructures and application portfolios. Certifications strongly preferred

• 5+ years leadership minimum

• Experience with ServiceNow platform, or similar tool, certifications strongly preferred

• Proven ability to provide thought leadership and design data structures across multiple domains and a system of management controls to maintain correctness, completeness and compliance

• Experience delivering measurable outcomes, performance consistency and reporting results to key process partners and stakeholders

• Demonstrate ability to measure and show value creation to the business through process efficiency, automation and ITSM process integration

• ITIL V3/V4 Foundation preferred with at least 6 years' experience leveraging ITSM and ITOM best practices supported by a Configuration Management System

• Understanding of SDLC and various development and project methodologies such as Waterfall, Agile, DevOps, CI/CD, etc.

• Bachelor Degree in Computer Science, Information Systems, Data Science or equivalent preferred

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Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

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As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

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