Assistant Cemetery Manager

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Assist location management with the daily operations of a single Cemetery within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Operations 40 %

• Assist GM with the day-to-day activities ensuring on-time services and accurate interments.

• Assure the cemetery's operating practices comply with applicable federal and state regulations and Company policies

• Assist the GM with planning the location's community involvement events and develop new ideas to continue to improve the location's reputation and grow the business.

• In absence of the GM, fulfill necessary daily responsibilities and decision making

• Ensure cemetery maintenance is are clean, manicured, and in working order, budgeting appropriately for repairs including equipment and furniture

People Development 20 %

• Assist in associate training and development; ensure all associates stay up to date on Dignity University Courses

• Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration

Office Administration 40%

• Oversee support staff to ensure all Death Certificates and Life Insurance claims and forms are accurately completed and scanned to HMIS

• Conduct blind checks

• Process and complete all deliveries in HMIS

• All SOX Reports (Cemetery and Funeral Home)

• Code and pay all invoices for both cemetery and funeral home

• Manage memorial orders and installations

• Create a paperless environment at both the cemetery and funeral home by ensuring all files are scanned to HMIS

• Process all At-Need and Pre-Need Cemetery Contracts

• Process and file all Pre-Need funeral contracts with the Attorney General's office

• Process all payments for Cemetery and Funeral Home

• Update Property Inventory (HMIS / Maps/ Lot Books should all match)

• Assist in finance and expenses management; Run reports and identify trends to make observations and improvement suggestions

MINIMUM Requirements

Education

• High school diploma or equivalent

• Technical schooling diploma or Mortuary Science preferred

Experience

• Minimum five (3) years industry experience in the applicable discipline with progressively increased responsibilities

• Minimum (1) years of experience managing people or projects

• Budgeting and expense control experience strongly preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends

• Financial and business acumen

• Proficient in MS Office suite

• Excellent customer service skills

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Postal Code: 22042

Category (Portal Searching): Operations

Job Location: US-VA - Falls Church

Job Profile ID: F00352

Time Type: Full time

Location Name: National Funeral Home - Northern Virginia PCC & Crematory - OH Terr Washington/Baltimore - OH Mkt Northern Virginia - OH Mkt Maryland/DC