Assistant Manager

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include

Team Environment -

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.

• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.

• Support development of team members through effective cross training, deployment, and delegation of responsibilities.

• Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction -

• Hold guests as highest priority and role model exceptional guest service.

• Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests.

• Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times.

• Complete all required training including ServSafe® certification.

Profitability -

• Drive sales through effective execution of restaurant standards and marketing initiatives.

• Delegate and lead processes to control labor costs, food costs, and cash.

• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.

• Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.

• Comply with all restaurant, Brand, and franchisee policies.

Qualifications

Skills

• Able to clearly express oneself verbally and in writing (English)

• Math and financial management

• Restaurant, retail, or supervisory experience

• At least 18 years of age (where applicable)

• High school diploma (or equivalent) Required Competencies

• Guest Focus - anticipate and understand guests' needs and exceed their expectations.

• Passion for Results - set compelling targets and deliver on commitments.

• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.

• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.

• Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.

• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.