ATSU - Administrative Support Enrollment Services (Hybrid)

Description

A.T. Still University (ATSU) is seeking non-exempt Administrative Support for Enrollment Services on the Kirksville, Missouri, campus. The position reports to the Assistant Director-Enrollment Services and is first level support for students, faculty, and staff responding to questions. The position also provides support to the Assistant Vice President, Directors, and Assistant Directors.

This position will have the option of a telecommute/hybrid work location: a combination of on campus and remote.

Major Job Duties

• Answers the primary Enrollment Services phone with an annual call volume of over 8,000, averaging as high as 1,300/month during peak processing season.

• Greets visitors and answers questions.

• Manages the main office email account with an annual volume of 20,000 emails, averaging 1,700/month.

• Processes transcripts, with an annual volume of 3,500, averaging 300/month and reaching over 500/month in peak processing season.

• Processes licensure forms for all ATSU graduates throughout their careers.

• Completes general forms, enrollment and degree verifications, and loan deferment forms for all students, past and present.

• Responsible for scanning and linking documents to student records.

• Picks up and delivers mail.

• Processes, orders, and stocks supplies.

• Submits purchase orders.

• Follow up with students on missing information.

• Maintains monthly transcript statistics.

• Processes enrollment verification paperwork for the purpose of account creation for current students for the National Board of Medical Education (NBME).

• Assists with academic files for permanent storage.

• Retrieves academic records and responds to requests for data by generating reports.

• Processes student name changes and Family Educational Rights and Privacy Act (FERPA) restrictions requests.

• Runs reports from the student information system (SIS) as requested.

• Assists with online ticket system requests for categories assigned.

• Processes enrollment verification forms for the Health Professions Scholarship Program (HPSP).

• Processes verification requests through the online Federation Credentials Verification Service (FSMB) portal.

• Processes credit card transactions for duplicate diplomas, rush verifications, and transcript payments, as needed.

• Awareness of U.S. Department of Education compliance regulations for higher education.

• Awareness of ATSU internal policies and Enrollment Services Policies & Procedures Manual.

• Ongoing training and development in the areas of: Higher Education Act (HEA), federal financial aid programs, academic records, Payment Card Industry (PCI) compliance for credit card processing, FERPA, internal office professional development, and annual ATSU Required Employee Education (REE).

• Conduct special projects/research as assigned by Assistant Vice President-Enrollment Services or Enrollment Services leadership team and directed by Assistant Director-Enrollment Services.

• Other duties as assigned.

Experience Requirements

• High school diploma required.

• Written and oral communication skills.

• Training can be learned on the job.

• Prior customer service skills, demonstrated written and grammatical skills, and demonstration of basic organizational/coordinating skills are needed.

• 1-2 years experience working in customer service-oriented and/or office environment.

• Prior experience with tasks requiring organization, tracking, and decision making.

• Proficient computer skills, using Google Suite products and Excel.

• Prior experience with student, customer or patient information systems is preferred.

Skill Requirements

• Ability to problem solve and work collaboratively with other departments.

• Ability to effectively communicate and enforce policies in a courteous tactful manner.

• Ability to multitask and prioritize in order to meet established deadlines.

• Must be organized and able to work under pressure in order to meet goals to support admission, University academic year, and compliance deadlines.

• Ability to maintain confidential information and protect student personally identifiable information per the Title IV security regulations and FERPA.

• Team player.

• Clear communication, regular collaboration, and cooperation with others in problem-solving.

• Confident in communicating policy while maintaining a professional, courteous attitude.

ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: ~~~/employment/benefits .

Qualifications

Skills

Required

• Organizing: Intermediate

• Customer Service: Intermediate

• Microsoft Office: Intermediate

• Prioritization: Intermediate

• Multitasking: Intermediate

• Collaboration: Intermediate

• Problem Solving Ability: Intermediate

• Communication: Intermediate

Education

Required

• High School or better

Experience

Required

• 1-2 year: Experience working in an administrative environment

• 1 year: Prior experience demonstrating good customer service skills

• 1 year: Proficient computers skills, using MS Word and Excel

In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another's functions and each person's importance as an individual.