ABM Industries • Warwick, RI 02887
Job #2683531366
Overview
Position Summary Details
The Baggage Handler provides support to the Baggage Service Office and is responsible for ensuring they are effectively working with customers to assist with them with delayed, damaged or pilfered baggage.
SHIFT AVAILABLE | 4AM TO 12:30PM
SALARY | $15/hr.
Benefit Information:
Essential Functions
Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
Primary Duties and Responsibilities:
Ability to be empathetic, mindful, and helpful to customers who have been separated from the belongings
Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
Ability to read IATA tickets to determine flight departure times and connecting carriers
Screens all interline passengers prior to placing bags on the interline return belts
Ensures baggage tagging is correct
Direct and assist passengers with mis checked or short-checked bags
Handles misplaced/lost baggage claims and provides reports to Carriers
Evaluates customer's need concerning airline locations
Can meet the Station's attendance standards
Other duties as assigned
Maintain high levels of performance for customer service metrics including call logs, call quality, customer service feedback ratings, tracking, etc.
Maintain effective inventory control processes which includes monitoring and tracking of goods and supplies.
Working knowledge of workforce management practices and tools, e.g., scheduling software, ABM Clean monitoring software.
Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
Qualifications
Must be 18 years of age or older.
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)
Customer Service Experience
1 yr. of similar work experience
REQNUMBER: 84672
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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