First Citizens Bank • Pinehurst, NC 28374
Job #2683637241
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A successful candidate will demonstrate:
Management Skills
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork
Flexibility
Influence: Capable of building rapport with different personalities to drive positive results
Agility
Communication Skills - Interpersonal
The essential functions of the job include, but are not necessarily limited to, the following:
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
QualificationsCompany Description:
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.
First Citizens Bank. Forever First®. Member FDIC.
Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/Veteran
If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.
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