BDC Service Representative

Description:

Service BDC Representative

At Competition BMW, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Competition BMW is the perfect career choice.

In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notification of vehicle recalls and overdue service.

What we Offer:

• Medical and Dental
• 401K Plan
• Growth opportunities
• PTO and Paid holidays
• Career Development

Responsibilities:

• Make outbound and receive inbound customer calls and establish follows-up with service appointments
• Respond quickly to the internet, phone, and live chat inquiries using email, phone and live chat scripts and templates
• Utilize dealership-specific service-related software
• Make schedule vehicle service appointments for customers and answer questions regarding vehicle service-related issues
• Be friendly, professional, courteous, and efficient when working with all customers and employees

Requirements:

• Previous roles based on strong customer service experience
• Dealership experience preferred
• Must have strong computer skills

Compensation details: 18-18 Hourly Wage

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