Bellstand Captain

$1000 SIGN ON BONUS

This bonus is for new hires. Internal candidates, college programs, rehires and managers are excluded. Payments are in $500 increments at 90 and 180 days, paid on the following paycheck.

PAY: $22.02/HOUR + TIPS

JOB SUMMARY

Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

CORE WORK ACTIVITIES

• Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.

• Develop and maintain positive working relationships with others.

• Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager.

• Maintain awareness of undesirable persons on property premises.

• Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.

• Welcome and acknowledge all guests, anticipate and address guests'service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

• Comply with quality assurance expectations and standards.

• Stand, sit, or walk for an extended period of time or for an entire work shift.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

• Attention to customer service with a professional and pleasant personality.

• Available to work a flexible schedule including evenings, weekends, and holidays.

• Perform other reasonable job duties as requested by Supervisors.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture