BOC Specialist 1 - Alexandria, VA

BOC Specialist 1 - Alexandria, VA

ID 10781

Location Alexandria, VA

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CALL AND SITE COORDINATION:

• Works with call center to log and identify problem areas in the building.

• Assists other trades in the field in the active troubleshooting of systems.

• Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages (Response: 15min/8hr/24hr/week).

SYSTEM OPERATIONS:

• Monitors controlled systems for performance and problems.

• Backs up application software and checks network integrity of control devices.

• Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software.

• Performs function check of all control systems and documents results.

• Sets up alarms for optimal efficiency and response.

SERVICE:

• Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues.

• Works with the customer to recommend and develop a maintenance program for their system. Identifies and implements long term service strategies.

PERFORMANCE QUALITY:

• Performs all work in accordance with contract documents and applicable company standards.

• Performs work to meet the required response times and to facilitate others to meet response times.

• Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.

COMMUNICATIONS:

• Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.

• Initiates follow up action to secure needed responses in a timely manner.

• Using real time judgement to escalate building issues to the proper entities.

REQUIREMENTS:

• High school diploma with 3-4 years of experience. Vocational school or associate degree in a technical trade preferred.

• Three years BAS monitoring and DDC controls experience within the building controls industry.

• Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.

• Ability to troubleshoot basic communications wiring, control logic wiring and end devices.

• Knowledge of building mechanical and electrical equipment functions and use, HVAC systems controls applications and relevant hardware and software products.

• Knowledge of commonly used networks and network topologies.

• Ability to work at a computer terminal with mouse and keyboard for extended periods.

• Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.

• Good customer communication skills.

• Ability to obtain a HSPD-12 security clearance with the federal government.

DESIRED SKILLS:

• Delta Controls Certification

• Building Automation Certification

Abilities:

• Exposure to computer screens for an extended period of time.

• Sitting for extended periods of time.

• Reach by extending hands or arms in any direction.

• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

• Listen to and understand information and ideas presented through spoken words and sentences.

• Communicate information and ideas in speaking so others will understand.

• Read and understand information and ideas presented in writing.

• Apply general rules to specific problems to produce answers that make sense.

• Identify and understand the speech of another person.

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Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

EOE Minorities/Females/Protected Veterans/Disabled

VEVRAA Contractor