Business Implementation Specialist

Business Implementation Specialist

Job Description

Join our Customer Success team as a Business Implementation Specialist, where you'll play a crucial role in guiding our Lockstep clients through the post-sale journey. You'll be the friendly face that ensures their product integration is seamless and successful. Building genuine relationships, managing expectations, and communicating effectively are at the heart of what you'll do, ensuring our customers have an outstanding experience with Lockstep.

Key Responsibilities

In this position, you'll take proactive steps to oversee the success of customers implementing our products. Your responsibilities will include understanding and defining their business and technical requirements, tailoring the product experience to best fit their needs. From completing account setups to configuring software to match user preferences, you'll ensure every detail aligns with our customers' expectations.

Additionally, you'll lead both basic and advanced training sessions, empowering users to confidently adopt and navigate the new processes they're designing.

First 90 day Snapshot

You'll immerse yourself in our product and Sage culture, mastering account setup, configuration, and technical requirements. As you gain expertise, you'll gradually take on more responsibility, eventually leading product meetings and managing your own implementation projects. Typically, implementations span 3-5 months, and you'll handle around 20 projects simultaneously, aiming to complete 2 implementations per week.

You'll be part of a close-knit team of two dedicated specialists, overseeing a client base of 80 with anticipated growth. Collaboration is key, as you'll work closely with colleagues from Customer Success Management, Support, Product, and Engineering teams.

This role offers a hybrid work model, requiring two days in our Lawrenceville, GA office, with a standard schedule of Monday to Friday, 8 am to 5 pm PST.

Qualifications

At least 2 years of project management experience, ideally within a SaaS company

1+ years of customer-facing consulting experience

Background in accounting, with knowledge of Accounts Receivable and collections

Demonstrated ability to translate customer requirements into actionable process workflows and product capabilities.

Excellent written and verbal communication skills

Implementation experience is a plus

Plenty of perks

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it's like to work at Sage:

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Li-SH1

Function

Customer Operations

Country

United States

Office Location

Atlanta

Work Place type

Hybrid

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