Business Technology Specialist

Description

Job Summary

Under direct supervision, uses extensive knowledge and skills obtained through formal education and work experience to support operational and business management activities related to Supplier Performance Monitoring, Exit Strategies, Service Level Agreements, Business Continuity Planning, Record Retention, and Issue Tracking. Assesses and escalates risks. Performs monitoring activities to ensure compliance with established policies and banking regulations. Prepares and distributes reports. Works with senior position on more difficult assignments.

Essential Duties and Responsibilities

• Prepare and distribute daily and periodic reports on areas of concertation (Supplier Risk, Business Continuity, Service Level Agreements, etc.), weekly, monthly, and quarterly reports.

• Collect and review data for accuracy and provide details on exceptions.

• Assist senior position in the design, development, and testing of reports.

• Assist senior position with coordination efforts between Risk Management and the business units to resolve exception/exposure items and prepare responses for Senior Management inquiries.

• Follow business processes, procedures, and information requirements to resolve problems.

• Assist senior position with bank dataflow specifications, interface requirements, and flow charts.

• Assist senior position in facilitating and tracking critical supplier service level monitoring, business performance reviews, supplier risk mitigation plans, issues tracking, and exit strategies

• Assist senior position with facilitating and tracking Business continuity reviews, failover testing, and Impact Analysis for all bank departments. Perform other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, and Abilities

Knowledge of

• Basic project management.

• Basic Microsoft Office applications, including MS Teams

Skill in

• Risk operations, work processes, and internal controls.

• Data analysis.

• Critical thinking, problem-solving, and creativity.

• Use appropriate interpersonal styles and communicate effectively in physical/remote environments, both orally and in writing, with all organizational levels.

• Using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to

• Analyze, organize and prioritize multiple tasks and meet deadlines.

• Interpret, analyze and apply information.

• Stay abreast of industry best practices, procedures, and techniques.

• Develop strong working relationships with business partners.

• Provide high level customer service.

• Comply with established standards and procedures.

• Work independently as well as collaboratively within a physical/remote team environment.

• Establish and maintain effective working relationships at all levels of the organization.

Educational/Previous Experience Requirements

Education/Previous Experience

• Bachelor's degree ~or~ a high school diploma and minimum of two (2) years relevant business experience in financial services.

• ~or~

• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

• none

Job: Technology

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Organization RJ Bank

Schedule Full-time

Job Shift Day Job

Travel No

Req ID: 2401577

Raymond James Bank is an EOE/AA and VEVRAA Federal Contractor

Priority will be given to protected veterans

EOE Protected Veterans/Disability