Cisco Network Analyst

Join Arizona's largest, most prominent not-for-profit hospice, serving the valley since 1977.

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility, and the privilege of doing meaningful, rewarding work.

Benefits:

• Supportive work environment with a culture of caring for patients and one another.

• Competitive wages and excellent benefit program.

• Generous Paid Time Off.

• Flexible schedules for work/life balance

We are looking for an experienced Network Analyst that will help support a Metro Area Network consisting of 23 remote offices utilizing some of the most current networking technologies. Enterprise LAN/WAN consisting of 160 physical and virtual Windows servers supporting over 1000 desktops and laptops in a dynamic and challenging IT department. We utilize the latest Microsoft technologies including Windows 2008R2, Exchange 2010, Windows 7, Hyper-V and many others.

Position Profile

The Network Analyst position supports the operation of the communication networks (LAN, computer/phones, work stations and printers). These functions include network, local and remote hardware installations and support of the data center security administration.

Responsibilities

§ Provides internal customer service and support.

§ Ability to perform regular configuration file changes and check log files.

§ Maintains and enhances professional skills.

§ Configures and maintains enterprise WAN and LAN environment, including implementation, configuration, coordination, control, maintenance, troubleshooting, usage monitoring, and development of specialized procedures relating to the use of the environment.

§ Controls network and hardware aspects of clinical and financial systems, as well as office automation systems. Provides management with hardware and software recommendations.

§ Oversees daily operation of enterprise communications networks including installation and repair of Cisco network equipment, Data Storage systems and Windows 2003/2008 servers using SNMP based management software.

§ Performs software upgrades for clinical and financial systems, office automation, and payroll systems. Coordinates quarterly upgrades, monthly system patches, etc.

§ Ensures data security including the planning, design, and implementation of security measures, which safeguard access to enterprise files. In addition, develops and implements network security to include system backups.

§ Serves as second and third level resource to staff regarding software applications and network questions/ problems; ensures availability of appropriate resources/training.

§ Develops and exercises disaster recovery process for long-term disaster recovery function of I/S to provide the highest level of protection possible for the enterprise.

§ Ensures complete documentation of agency network, workstations and related peripheral equipment.

§ Participates in after hour's on-call rotation for technical support.

Minimum Qualifications

§ Associates degree preferred with emphasis in Computer Science, Management Information Systems or equivalent experience.

§ 3+ years MS Active Directory experience with the ability to create and test group policies and troubleshoot DNS and active directory problems.

§ 3+ years of MS Exchange experience with the ability to manage installations of a MS Exchange environment, ability to perform intermediate exchange troubleshooting including mailbox and message store.

§ 3+ years experience with batch file and windows powershell command script language with the ability to provide advanced knowledge of popular backup/restore software and ability to restore stand-alone server.

§ Working knowledge of CISCO IOS.

Preferred Qualifications

§ Certifications preferred (MCSA, CCNA, MCITP: Server Administrator)

§ May substitute experience for formal certifications.

§ Background in a 24/7 environment preferably in a healthcare organization.

§ Knowledge of VB and scripting.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V