Counter Sales

• Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.

• Use electronic and published catalogs to provide product, pricing and availability information to customers.

• Follow company pricing and credit guidelines

• Quickly solve customer problems

• Retrieve orders from warehouse quickly and accurately

• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products

• Promote and sell overages, damaged and discontinued items

• Handle customer complaints and returns, while showing a positive attitude

• Keep merchandising and counter areas clean and attractive

• Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor

• Assist in scheduled physical inventory counts

• Drive sales activity through outbound sales calls as directed by management

• Participate in company-sponsored sales promotions

• Work with other departments to resolve customer service issues in a timely manner

• Accurately use order entry, computerized systems and other technologies as required

• Perform other job duties as required by management

• Follow company policies and procedures

• Attend product training meetings

• Pulling, filling, packing and setting up orders for delivery and pickup.

• Maintain the ability to determine the status of an order at any given time.

• Follow any special instructions pertaining to any given order at any given time.

• Receive shipments, log into inventory, maintain inventory through audits.

• Report any quality or inventory discrepancy issues to the appropriate person.

• Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.

• Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks and report discrepancies to supervisor.

• Assist in keeping facility clean, neat, safe and operating efficiently.

• Attend product knowledge meetings as required by management.

• Present a neat and professional image.

• Assist in keeping facility secure.

• Maintain proficiency in computerized systems and other technologies as required.

• Follow company policies and procedures.

• Valid Driver's License

• Must have prior HVAC and/or plumbing experience

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