Customer Service Representative (6 month Contract)

Customer Service Representative (6 month Contract)

Reports To

Customer Service Supervisor

Location

Mississauga, ON

Type

Contract

Closing Date

05/31/2024

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

Sysco, one of Canada's Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit ~~~

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit ~~~ or follow us @SyscoCanada at ~~~/SyscoCanada; ~~~/SyscoCanada or ~~~/SyscoCanada

For a full list of opportunities, visit ~~~/careers

Role

The Customer Service Representative provides customer and Sales Consultants support with the sales of hotel and operational supplies. As a front-line service provider to Sysco Guest Supply Canada's customers, you contribute to our success by providing high quality service by processing customer's orders on a scheduled basis and troubleshooting customers concerns with regards to their orders and deliveries. You will provide information to our customers regarding Sysco Guest Supply Canada's products and services to ensure satisfaction.

Role Responsibilities

• Answer incoming calls and emails from customers and Sales Consultants. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.

• Provide customer with order history information (i.e., item #, quantity, etc.) and pricing.

• Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers' inquiries.

• Back Orders - If item is out of stock, check ETA. If not readily available, check availability of stock to determine if shipment can wait and offer substitutes where appropriate.

• Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other requests as needed.

• Prepare and send customer order acknowledgments.

• Inform Sales team and customer of standard procedures, order status and/or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction.

• Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders.

• Review and process Adjustment Request Form or Return Material Authorization following approval.

• Review any exceptions to Company's standard shipping policies with management.

• Regularly participation in Sysco Thrive, vendor and other company training programs.

• Regular communication with internal departments (Sales, Accounting, Warehouse).

• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.

• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.

• Perform other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

• 1-2 years' Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.).

• Call Center experience and order management an asset

• High School diploma required

• Post-Secondary education is an asset

• Excellent communication (verbal and written) in English and French, interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.

• Ability to effectively present information and respond to questions from customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manners

• Intermediate PC skills (Microsoft Office suite, outlook, etc.).

• Advanced keyboarding skills with the ability to talk and type simultaneously.

• Telephony/Customer Service system knowledge or previous operating experience preferred

• Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via ~~~/careers

Our Purpose

Connecting the world to share food and care for one another

Our Mission

Delivering success for our customers through industry-leading people, products and solutions

Our Identity

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.