Robert Half • Cedar Rapids, IA 52401
Job #2692912763
Description
We are looking for a diligent and customer-focused individual to join our team as a Customer Service Representative based in Cedar Rapids, Iowa. In this role, you will be situated in an open concept workspace, serving as a key point of contact for our customers. You will engage with customers through phone calls, emails, and text messaging, offering solutions and scheduling appointments as needed. This role offers a contract to hire employment opportunity. Apply today to learn how you can make an impact in this Customer Service Representative position.
Efficiently manage a high volume of inbound customer calls
Schedule appointments for customers
Communicate with customers via email and text messaging to resolve inquiries
Maintain a high level of professionalism and personability during phone interactions
Adapt quickly to changing circumstances and think on your feet to provide the best customer service
Uphold strict punctuality and attendance guidelines to ensure seamless customer service operations
Maintain a consistent call log to track customer interactions
Requirements
Proficient in handling and answering inbound calls
Previous experience in a call center customer service environment
Strong customer service skills
Capable of managing email correspondence professionally and efficiently
Proficient in Microsoft Excel and Microsoft Word
Ability to effectively schedule appointments and manage calendars
Strong communication and interpersonal skills
Ability to work well in a team and also independently
Problem-solving skills and ability to handle customer complaints or issues
Ability to multitask and manage time effectively
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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