Customer Service Representative

Incumbents in the job family interact with customers and sales representatives to handle some or all of a variety of sales support functions depending upon level and experience including customer care, order entry, price quotes, returns pricing, credit, correspondence, and provided delivery information. This role is 100% onsite in Elizabethtown NC Facility

Core Essential Functions: (All of these may not apply to each position in the job family)

• May answer questions regarding products, warranties, and services.

• May ensure customer satisfaction and order compliance with related regulations, contract, standards, processes, policies and procedures.

• May process, expedite and coordinate customer orders from pricing requests through completion. Prepare forms, ensure compliance, and perform specific activities and process particular to assigned application.

• May provide quality responses to delivery, price, commission and product inquires and requests.

• May coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to ensure customer satisfaction.

• May review contract/purchase orders to ensure that customers' quality requirements are met.

• Recognize potential problems and implement solutions in assigned activities.

• If required in position, ensures "holds" are cleared as appropriate.

• Act as an information source on customer order processing and/or service procedures.

• Maintain applicable reports, records, and systems (manual and computerized)

• Assist operations, engineering and other departments where appropriate and develop solid internal partnerships to ensure our customer's satisfaction.

• Assist new associates with their training by explaining, assisting, or referring them to appropriate SOP or personnel.

• May support growth initiatives such as updating ~~~, contacting perspective customers, and maintaining visual management.

• Perform other related duties as assigned.

Associates Degree in Business preferred

2-5 years experience in a customer facing role

Working knowledge of customer service procedures, practices, policies and related regulations.

General knowledge of Fortive products, marketing programs, and/or customer specific requirements is very desirable.

This is a critical customer contact position requiring excellent oral and written communication skills including tact and diplomacy, a pleasant, understandable phone-voice, and ability to converse fluently in English.

Proven, successful and verifiable experience in a first-line customer contact position is desirable.

Position requires computer proficiency with MS Office programs and the internet.

A high degree of accuracy and attention to detail is critical for success in this position.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Ready to move your career forward? Find out more at ~~~ (~~~) .

The position is with Specialty Product Technologies (SPT). Specialty Product Technologies (SPT) has grown to be a global leader as a core technology company comprised of several strong product lines. SPT designs, manufactures, and markets innovative products, services, and technologies to deliver manufacturing/operational efficiencies, cost-effective solutions, and high-quality products demanded by today's industrial automation marketplace.

Every SPT product line has earned a "best in class" reputation and has been built on a solid foundation of achievement over a long period of time with proven reliability in the most rigorous and demanding applications. Each product line is considered essential components in the markets and applications they serve.

Founded in 1901 as the Veeder Manufacturing Company, the company joined the Danaher portfolio in 1986 and has continued to grow. Today, SPT is part of the Fortive Corporation. The SPT product lines encompass the solid brands of Eagle Signal, Joslyn Clark, Namco Controls, Superior Electric, Thomson Nyliner, and Veeder-Root. SPT product lines can be found in a wide variety of applications and industries.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.