Customer Service Representative I

Description

Customer Service Representatives who love building solid customer relationships will be interested in Robert Half 's new position, if they are interested in the growing Manufacturing industry. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly skilled. If you're looking for a long-term contract engagement, and can work in Wayne, Pennsylvania, this could be the Customer Service Representative position for you! This is a great position for you, if you thrive in a dynamic, rapidly changing call center.

How you will make an impact

• May support business development and client referral goals by actively cross-selling and referring customers

• Manage incoming telephone calls

• Offer friendly, accurate customer service in a timely fashion

• Field and send out send written business correspondence

Requirements

• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

• Excellent computer skills

• Comfort and confidence when interacting with internal and external partners and clients/customers

• Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Excellent customer service and office administrative skills

• Achievement oriented, positive attitude and an approach to work rooted in professionalism

• Skills in teamwork

• Experience with Customer Account

• Hands-on experience with Financial Services

• Proficiency in Written Communication

• Experience with Payment Processing

• Wide ranging experience with credit

• Good understanding of Attendance

• Comprehensive knowledge of customer service

• Earlier work involving Purchase Orders

• Previous experience working with taxes

• Solid understanding of Debit Credit

• Foundational knowledge in Maintain Relationships

• Quality experience with Vendors

• Invoice experience preferred

• Communication experience required

• Comprehension of Microsoft Office Suites

• Solid understanding of Onsite

• Practical knowledge of reconciliations

• Well-founded grasp of auditing

• Experience with Relationship Building

• Prior experience with call centers

• Proven knowledge of insurance

• Strong familiarity with documentation

• General familiarity with Phone Presence

• Knowledge of Automated Clearing House (ACH)

• No stranger to performing extensive research to resolve complex customer inquiries

• Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

• 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

• Excellent communication skills (written and verbal)

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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