Customer Service Representative

Customer Service Representative

LITTLETON, Massachusetts

Onsite

Contract

$18.42/hr - $23/hr

Our Client is seeking a CSR for a contract opportunity in either Littleton, MA or Plainville, CT. Candidates who have experience in quoting price and delivery, order status, entering orders, working with credit dept, and outside sales will hit the ground running. This position is responsible for effectively handling requests and inquiries from customers and sales force pertaining to orders, quotes, stock availability, shipping specifications, and product information to ensure customer satisfaction.

Company's salespeople provide the highest levels of technical support in the industry. Customer Service Representatives (Inside Sales) professionally represent the Company to Customers with the knowledge and skills to provide them the product or service they need.

Contract Duration: 5 months with potential for contract to direct hire

Qualifications:

• Good customer service and communication skills

• Reliable, organized, detailed and focused

• Industry and sales experienced

• Moderate computer skills, including communicating internally and externally via email

• Work experience in Microsoft Office; proficiency in Excel

• Ability to multi-task and manage time well

• Knowledge of supply chain systems

• Knowledge of industrial products helpful

• High School Diploma or GED

Job Responsibilities:

• Respond to customer inquiries, provide quotes and take customer orders

• Order and source products

• Negotiate sale and purchase prices

• Proactively generate sales and promote Company products

• Expedite backorders

• Assist with pulling inventory and preparing shipments

• Assist with customer returns

• Interact with customers and suppliers to obtain and fill orders correctly

• Troubleshoot customer concerns.

Competencies:

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Achievement Orientation

• Persuasiveness

• Initiative

• Interpersonal Skills

• Time Management

• Planning and Organizing Skills

• Judgment

Physical Demands:

This is a largely sedentary role performed on the phone the majority of the time; however, some movement is required. This would require the ability to lift packages, boxes, files, open filing cabinets and bend or stand as necessary. This position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting as required to file documents or store materials throughout the workday. This position may occasionally lift up to 10 pounds of weight/force.

Position Type and Expected Hours of Work:

This is a full-time position. Days and typical hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. and the employee must work 40.0 hours each week.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Jessica Eisenberg

Specialization: Administrative / Clerical