Customer Service Representative

Joining the PHC Group means becoming a vital player in one of the world's foremost producers and suppliers of top-tier laboratory equipment. Operating in the dynamic biomedical and diagnostics sectors, we cater to a diverse and expanding range of life science facilities. Our products are essential tools for researchers and professionals in pharmaceuticals, biotechnology, and healthcare, making a meaningful impact on advancements in these fields. Your role with us will be an integral part of this impactful journey.

PHCNA is a subsidiary of the PHC Holdings Corporation with the mission to become a leading, trusted brand for sustainable healthcare and biomedical product solutions. Headquartered in Wood Dale, IL, our goal is to support the work of our customers and to improve the health and well-being of people around the world. Our product lines include CO2 and multigas incubators, ultra-low temperature freezers, cryogenic and biomedical freezers, and high-performance refrigerators.

Job Title: Customer Service Representative

About the Opportunity: As a Customer Service Representative with PHCNA, the primary responsibility of this position will be to process customer and distributor quotes & orders including order entry, order processing, delivery coordination, and invoicing / rebate administration, and other order fulfillment activities as assigned.

Location: This role works a hybrid schedule, and will report into the Wood Dale, IL office Wednesdays and Thursdays.

What you will be doing:

• Enter orders and quotes in a timely manner and submit order confirmations to customers and PHCNA reps

• Answer order status / delivery inquiries and tracking information by phone and email.

• Create, prepare and distribute reports as necessary.

• Prepare / process international shipping documents

• Review new orders for correct pricing and special instructions.

• Coordinate accessory installations and predelivery services with warehouse, service and validation teams

• Process returns and replacements including freight claim processing activities.

• Gather customer information to add to customer profiles and data bases as part of customer account setup process.

• Acquire and prepare information for submission of new account set-up in the Microsoft Dynamics AX system.

• Process credits and debits, rebates and credit card orders.

• Enter invoices into customer portals

• Process rebates

• Other duties may include acting as receptionist to direct visitors coming to the front door and assisting with answering telephone calls for the department.

• Crosstrain with others in the department for consistent customer coverage.

• Performs other related duties as assigned.

What you need for success:

• High school diploma or GED required, college degree is preferred.

• Minimum 5 years of prior experience in a Customer Service Representative role, preferably in a distribution environment.

• Microsoft Dynamics AX experience is highly preferred.

• Prior experience with standard applications, such as Microsoft Office suite is required.

• Experience working with sales reps and end users is preferred.

PHC North America offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now.

TO ALL RECRUITMENT AGENCIES: PHC does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.