HP Inc. • Austin, TX 78703
Job #2695801640
Job Summary
Responsibilities
Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.
Drives successful renewal efforts by collaborating closely with pursuit/sales and subject matter experts.
Manages revenue forecasting, cost analysis, and growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.
Addresses customer escalations and related communications in a timely and proactive manner.
Identifies and leads initiatives to drive revenue growth within existing accounts, leveraging upsell, cross-sell, and expansion opportunities.
Ensures managed services and customer engagement consistently exceed all relevant key performance indicators (KPIs).
Acts as a trusted advisor while sharing industry-specific subject matter expertise with the customers.
Conducts regular strategic business reviews with clients to evaluate their progress, demonstrate value, and identify areas for improvement.
Education & Experience Recommended
Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience, preferably in customer experience, account/ business management, or a related field.
Preferred Certifications
IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
Certified Technology Sales Professional (CTSP)
Knowledge & Skills
NA
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Complexity
Disclaimer
Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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