Robert Half • Glen Allen, VA 23060
Job #2686965012
Description We are in search of a diligent Administrative Assistant to join our team in Glen Allen, Virginia. In this role, you will be responsible for processing physical access control transactions, performing basic clerical duties, and handling internal and external customer inquiries. This role is based in the telecom industry and offers a short term contract employment opportunity.
Monitor and maintain the card access system, responding professionally and promptly
Handle service tickets and take appropriate action as required
Assist with activities related to the access control system conversion project
Process access control and service request tickets, ensuring required approvals are obtained
Maintain accurate access control records, apply appropriate access levels, and issue physical access control credentials
Submit service tickets to third-party security systems integrator and manage ticket life-cycle to conclusion
Relay complex facts and details accurately and concisely to the appropriate personnel
Prepare and complete project related reports including stats/metrics and work orders
Monitor and maintain all forms of communication including email, phones, cell phones, and personal contact with internal and external customers, responding professionally and promptly
Perform other duties as assigned by Corporate Security management. Requirements - Proven experience in an Administrative Assistant role or similar
Strong customer service skills
Excellent communication skills, both verbal and written
Proficiency in data entry with high attention to detail
Advanced knowledge of Microsoft Excel, Word, and Outlook
Ability to understand and apply procedures and policies
Research skills and ability to gather and analyze data effectively
Experience in supervising a team or managing people
Knowledge of security protocols and procedures
Familiarity with clerical duties and office management
Ability to produce metric reports and interpret statistics
Exceptional collaboration and teamwork skills
Basic computer skills and ability to learn new software quickly
Experience in liaising with appropriate personnel within and outside the organization
Proficiency in data management and ability to handle work orders efficiently
Experience in dealing with external customers and providing excellent service
Knowledge of notification systems and triage procedures
Familiarity with FACTS or similar database systems.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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