Desktop Support Analyst

Description

Robert Half might have the Desktop Support Technician role for you, if you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. This Desktop Support Analyst role is long-term contract / temporary to hire in nature and is based in the Philadelphia, Pennsylvania, area.

100% ONSITE

Key responsibilities

• Preventive maintenance on medical equipment (i.e. infusion pumps, feeding pumps, EKG machines, anesthesia machines, ventilators, exam tables, patient vital sign monitoring equipment, etc.).

• Correctly and efficiently applies basic technical skills following Original Equipment Manufacturers (OEM) or Alternative Equipment Maintenance (AEM) recommendations.

• Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

• Rectify computer problems, and suggest appropriate action/solutions

• Provide computer desktop support in accordance with established policies and procedures

• Be in contact regularly and effectively with ticket submitters

• Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals

• Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

• hardware repairs with the appropriate vendors

Requirements

100% ONSITE

• H.S. Diploma/GED and 1+ years of experience troubleshooting and maintaining electromechanical systems OR current enrollment in/completion of a Clinical Engineering/BMET program with internship OR completion of a specialized OEM training course with 1+ years of field experience.

• AAMI certification preferred

• Adeptness in Hardware Components

• Solid understanding of Basic Troubleshooting

• General familiarity with Hardware Installation

• Demonstrated knowledge of Hardware configuration

• Hardware Troubleshooting experience

• Computer Hardware experience

• Hardware and Software experience highly desired

• Foundational knowledge in Desktop Hardware

• Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals

• Desktop support or related experience

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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