Digital Onboarding Advisor

Description

Duties & Responsibilities:

• Maintain a zero-accident environment, emphasizing safety first in all we do.

• Core task: Proactively reach out to customers by phone, e-mail and in person to create and maintain user credentials for Caterpillar online applications including ~~~, VisionLink, and Cat Inspect.

• First point of contact for customers for support with passwords, user credentials, and other back-office issues for Caterpillar applications.

• Help develop effective processes to track customer usage of Caterpillar applications.

• Provide backup support for our ~~~ Coordinator for online registrations, set up for access, and support for customers as needed.

• Coordinate with Product Support Reps and Machine Sales Reps regarding their customers' access needs and requirements for Caterpillar digital applications.

• Establish business processes which aid customers in their daily engagement of Caterpillar's digital tools and applications.

• Help create a positive digital experience for Wheeler Machinery's customers.

• Support and assist in new process improvement needs (where applicable).

• Help our team achieve various Digital Excellence goals set by Caterpillar.

• This is a Monday through Friday 8-hour workday position, but some after-hours time will be required.

• Support other departments within Wheeler with digital and equipment management efforts.

• This position will require periodic travel to Wheeler branch stores and customer offices/worksites for customer support (with some occasional overnight travel outside of the Wasatch Front).

Required Qualifications:

• Ability to work in a zero-accident environment.

• Ability to work well within a team environment.

• Ability to communicate timely, proactively, and effectively in person, over the phone, and electronically.

• Ability to see continuous improvement opportunities.

• Analytical thinking and problem-solving skills.

• Good organizational skills combined with the ability to effectively multitask.

• Proficient using Microsoft Office software as well as internet and other applications.

• Proficient in using mobile devices (iPhone, Android, tablets, etc.)

• Applicant will be required to safely drive a company vehicle to visit Wheeler branch stores and customer worksites and locations as needed.

• High school diploma or equivalent.

Preferred Qualification:

• Working knowledge of and ability to troubleshoot various Caterpillar software applications.

• Caterpillar dealership experience.

• Sales or product support experience in a technology-related field.

• I.T. Helpdesk or similar digital support experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)