Director, Marketing Agency Operations

Description

Ultimately accountable for:

Delivering quality marketing services to clients in the most efficient way possible.

What does success look like?

Satisfied clients (optimized timelines, quality of deliverables and service)

Associate satisfaction (work matches skillset, transparency of work, reasonable workload/space to work)

Key responsibilities:

• High level resource planning and strategic resource decision-making

• Collaborate with senior leadership to drive operational and change management initiatives to streamline delivery

• Identify, develop and implement new systems, processes and protocols that enable efficient, consistent and seamless service delivery across the organization and - ultimately - to clients.

• Work closely with project and account managers in overseeing budgets, utilization, and other agency KPI's

• Strategic input to organizational planning

• Reporting to agency leadership

• Oversee operational functions including project management, traffic, production

• Manage relationship, budget and oversight of 3rd party vendors

• Recruit to and promote a culture that encourages top performance

Qualifications

You're a great fit if you:

• Are an excellent communicator with stellar interpersonal skills

• Can turn data into the right decisions

• Are comfortable managing and adapting complicated processes to support clients and associates

• Have experience evaluating and adopting new technologies

• Stay calm and focused under pressure

• Affect and lead change successfully

• Are skilled at mentoring, motivating, leading and managing diverse workforce

• Are an analytical thinker and system builder that is able to think big picture and break it down into an executable plan

• Have a proven record of managing people

• Have a growth mindset

Education/Previous Experience

• Bachelor's Degree in Business, Marketing, Communications or related field with a minimum of ten (10) years of experience in a related field; MBA preferred.

• At least five (5) years of leadership experience.

OR ~

• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

• None

Job: Marketing

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Organization Marketing

Schedule Full-time

Job Shift Day Job

Travel No

Req ID: 2401596