Dynamics 365 F&O Support Engineer

Job Description

An employer is looking for a few dynamics 365 engineers who come with a F&O and supply chain background.

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

• May install software or perform hardware testing remotely

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

* Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related

* Excellent Communication Skills: verbal, listening and written.

* Experience in customer facing service role in any capacity.

* Interpersonal and relationship skills proven through work experience.

* Passion for lifelong learning and personal and professional development * Supply Chain Processes Understanding: In-depth knowledge of supply chain management processes, including procurement, inventory management, demand forecasting, warehouse management, logistics, and transportation.

* Dynamics 365 SCM Modules: Expertise in Dynamics 365 SCM modules, including but not limited to Inventory Management, Procurement, Transportation Management, Warehouse Management, and Product Information Management.

* Configuration and Customization: Ability to configure and customize SCM modules in Dynamics 365 F&O to meet specific business requirements, including setting up item hierarchies, procurement parameters, inventory policies, etc.

* Demand Planning and Forecasting: Skills in utilizing demand forecasting features in Dynamics 365 SCM to forecast customer demand, manage inventory levels, and optimize supply chain operations.

* Inventory Optimization: Proficiency in managing inventory levels, ABC analysis, safety stock calculation, reorder point setup, and optimizing inventory turnover while minimizing stockouts and excess stock.

* Supplier Relationship Management: Understanding supplier management functionalities within Dynamics 365 F&O, managing vendor contracts, performance evaluations, and ensuring timely supplier deliveries.

* Warehouse Management: Knowledge of warehouse operations, picking strategies, put-away rules, wave processing, cross-docking, and managing warehouse resources efficiently within Dynamics 365 SCM.

* Transportation Management: Understanding transportation planning, carrier management, route optimization, freight calculations, and managing transportation operations within Dynamics 365 SCM.

* Integration with External Systems: Proficiency in integrating Dynamics 365 SCM with external systems such as transportation management systems (TMS), warehouse management systems (WMS), and IoT devices for real-time data exchange.

* Compliance and Regulatory Standards: Implementing compliance measures, ensuring adherence to industry-specific regulations, and managing documentation related to supply chain compliance within Dynamics 365 F&O. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.