System One • Honolulu, HI 96823
Job #2681320488
Email Quality Assurance Specialist
Employment Type: Full Time
Date Posted: 4/11/2024
Location: Remote
Pay Range: Negotiable
Job Number: JO-2404-2390
Primary Function
As an Email Quality Assurance (QA) Specialist for the client's internal agency, you will be responsible for reviewing, proofing, testing, and making recommendations for improving the quality of email marketing efforts. Under the guidance of the developer lead, you'll be collaborating with email designers, the email product owner, and developers. Your goal will be to enhance and improve the quality, accessibility, and accuracy of emails for products and services across many lines of business at the Bank. You will be reviewing emails to ensure the proper application of channel specifications and that emails render accurately across the various email clients prior to deployment. You understand both the challenges and opportunities inherent in the email channel, and as a quality assurance specialist, you will be essential to the entire email team.
Duties & Responsibilities
Review and ensure emails meet channel specifications against the established email checklist
Confirm email links align to the channel provided URL documents. Validate URLs are active, and images render accurately.
Ensure emails are free of typos, low-quality images, incorrect links and align to the correct servicing or marketing email footers
Apply the best practices in email development, email compliance regulations, and accessibility
Ensure inbox preview text is optimized by clearly communicating the sender information, subject line provides a brief overview of the email and preheader text adds additional context to the subject line
Check for accessibility by ensuring headings (H1, H2, H3, etc.) follow a logical hierarchical progression, all images have the appropriate alt text, and all links and buttons have meaningful, descriptive text and can be visually distinguished. Leverage JAWS and other accessibility software to test emails.
Make recommendations to develop/modify email templates and existing campaigns
Ensure consistent rendering across email clients
Support the development team in troubleshooting HTML, CSS, and other performance issues
Proactively work with teammates to improve processes and work methods for greater efficiency
Familiarity with breakpoints and what to look for with digital accessibility and UX design
Understanding of cross-browser/cross-platform testing
Review functional team proofs, document findings and report approval/ action steps to channel prior to email deployment
Skills & Qualifications
Work on Mac but also be proficient on PC
Relevant QA/QC work experience
Knowledge of HTML/CSS
Proficient in responsive email design and development
Experience with Adobe Creative Suite and Sketch
Knowledge of email compliance regulations
Familiarity with email marketing and marketing automation technology
Education & Experience
Experience working with HTML and CSS
High attention to detail and organization
Solid verbal and written communication skills with ability to turn complex ideas into user-friendly ideas and solutions
Ability to collaborate and navigate a complex environment
Time management and prioritization
Ability to leverage assistive technologies such as JAWS for accessibility testing
Quality Assurance
Project Management
Multitasking
Problem-Solving
Email specific knowledge
To Apply
Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.
Diversity Inclusion & Customer Service Statement
TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Global HQ
6402 Arlington Blvd, Suite 1020
Falls Church, VA 22042
System One • Honolulu, HI 96823 • Today
System One • Honolulu, HI 96823 • Today
System One • Honolulu, HI 96814 • 5 Days Ago
System One • Honolulu, HI 96814 • 5 Days Ago
Air National Guard Units • Hickam AFB, HI 96853 • Yesterday
BuildSubmarines.com • Pearl City, HI 96782 • Today
Hilton Grand Vacations • Honolulu, HI 96815 • 3 Days Ago
Hawaiian Airlines • Honolulu, HI 96820 • 13 Days Ago