Hyster-Yale Group • Greenville, NC 27835
Job #2694995835
Job Title
Emerging Technology Support Supervisor
Job Family
Job Description
Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Emerging Technology Support Supervisor based at our Greenville, NC location.
This position is designed to supervise and enrich the frontline agents who service dealers, internal and customers users of our Emerging Technology solutions. This leader will be charged with helping customer realize their value (ROI), while providing best in class 24\7 support globally across all emerging technology solutions.
This individual will require in-depth knowledge of our solution platform and commercial processes in order to provide timely support. This position will cultivate customer satisfaction levels along with our dealers and other HYG functional areas and have direct influence on repeat business. This person will drive for positive metrics around time to respond and time to resolve, along with customer satisfaction metrics.
Customer Coordinator Supervision
Customer Service and Support
Provide support to dealers and customers specific to Telematics & Motive Power.
Ensuring all service and support requests are entered into the contact management system.
Meet service goals for all tickets.
Process Optimization
Employee Maturation
BS degree
3-5 years of experience
Skills, Experience & Abilities
Direct customer service (phone and email)
Excellent communication skills
Understanding of Emerging Technology
HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years.
Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#OP
#ONSITE
Job ID
JC938
Employment Type
Full time
Work Hours
40
Travel Required
Primary Location
HYG US Greenville, NC (Headquarters)
Address
1400 Sullivan Drive
Zip Code
27834
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled
Hyster-Yale Group • Greenville, NC 27835 • 3 Days Ago
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